Contact / AU guide desk

Contact Aboard Compass

Aboard Compass is an Australia-focused informational cruise-ship portal. Contact us for help using the guide, to report a factual issue, suggest a useful topic, or share feedback about onboard spaces and what travellers can expect from them. A guide page, ship or area name where known, and a concise description give us practical context to understand your message.

Send an enquiry

01 / Contact routes

Choose a contact route

Use the route that best matches your enquiry. Email is most useful when a page, detail or link needs review; phone is available for non-urgent general contact; post suits formal correspondence.

General contact

Call Aboard Compass

+61 2 8015 6842

Call if you prefer to speak about using the site or to direct a non-urgent general enquiry. This is not an emergency, booking or live onboard support line.

Formal correspondence

Write to the Sydney office

Level 8, 123 Clarence Street,
Sydney NSW 2000,
Australia

Email is generally more useful for a page-specific correction or digital feedback, but this address is available for formal correspondence.

02 / Message record

Send an enquiry

Use this form for guide-related questions, corrections, content suggestions and general site feedback. Select an enquiry type so your message has clear context. Fields marked required are needed to reply or to understand the request; optional fields can help identify a particular page or onboard variation.

Required field

For example: casino guide, dining guide, or a page link.

Add a ship, deck, venue or sailing context only if you already know it.

03 / Guide scope

What we can help with

We can help visitors navigate Aboard Compass information and improve the guide’s practical usefulness.

01
Guide finding

Finding the right onboard guide

We can point you towards relevant published coverage when you are comparing or trying to understand ship spaces. Aboard Compass covers cabins, restaurants, bars and lounges, family areas, pools, entertainment, deck infrastructure, services, navigation, general life at sea and casino spaces. This is help navigating guide information, rather than tailored travel advice.

02
Accuracy

Reporting a guide correction

Flag information that appears outdated, unclear or inconsistent with a particular ship or sailing. Include the page link and the relevant detail where possible. Ship layouts, access, schedules and onboard offerings can change, so your context can help distinguish a broad guide issue from a vessel-specific variation. A report may need review before any update is made.

03
Topic idea

Suggesting practical coverage

Suggest guide topics that would help travellers understand how an onboard area works in practice. Useful prompts include how spaces connect, what access is usually like, what to expect at different times, or what facilities may be nearby. Clear, practical questions are especially helpful when a commonly used onboard area is not yet explained.

04
Casino context

Asking about casino-area guide content

You may ask about how the guide describes casino spaces, including table games, poker, roulette, blackjack, chips, gaming tables, location and onboard entertainment context. Aboard Compass does not provide gambling advice, wagering services or financial guidance. Opening times, access rules and available games can vary, so use the guide as context and check onboard for live details.

04 / Correct channel

Who should contact someone else

Contact your cruise line or booking provider

Bookings and travel arrangements

For reservations, fares, changes, cancellations, insurance, check-in, documents or payments, contact your cruise line, travel agent or booking provider directly. They hold the arrangements and operational information needed to help with those matters; Aboard Compass does not manage bookings or travel transactions.

Contact onboard crew or official support

Matters during a sailing

If you are already onboard, speak with guest services, crew or the cruise line’s official support channels about live schedules, venue access, safety, medical needs, accessibility support, lost property, onboard account questions or immediate concerns. Aboard Compass cannot coordinate onboard assistance or confirm live operating conditions.

Contact official casino support

Casino operations and personal gambling support

Questions about a casino account, payouts, transactions, game operation, exclusion arrangements or immediate gambling concerns should go to the cruise operator’s official onboard or customer-support channels. Aboard Compass can explain guide content, but it is an informational portal rather than a gambling service and cannot manage venue operations or personal support.

05 / Verification flow

Help us keep the guide accurate

Clear correction reports help separate a broad guide issue from a change that may apply only to one vessel, deck, venue or sailing.

01

Identify the page and detail

Name or link to the specific Aboard Compass page and quote or describe the detail that needs review. Precision is helpful, but no specialist knowledge is required. You can use the form’s optional guide-page field or the email route to make the reference clear.

02Optional context

Share relevant ship or sailing context

A ship name, deck, venue, sailing date or other context can help when you already have it. This is optional, not a required data request. It can distinguish a general guide question from a vessel-specific variation, because details can vary by vessel or sailing.

03

Describe the source or experience

Share an official source, signage, itinerary information or firsthand observation behind the correction. Submitted information may need review before it informs a guide update, and a report does not guarantee publication or immediate amendment.

Report a correction
06 / Onboard entertainment context

Questions about casino-area guide content

What the guide can explain

Aboard Compass can receive feedback or questions about its explanatory coverage of cruise-ship casino spaces as part of the wider onboard experience. Guide subject matter can include poker, roulette, blackjack, gaming tables, chips, layout, nearby spaces, atmosphere and practical access context. The purpose is descriptive, travel-oriented information that helps visitors understand how a casino area may fit within a ship.

What must be checked with the operator

Check onboard

Actual games, table availability, opening times, age requirements, access rules, policies and casino operations may vary by vessel or sailing. Confirm these details onboard or through the cruise operator’s official channels. Aboard Compass does not provide gambling advice, transaction support or personal gambling assistance; it is not a gambling service.

07 / Final check

Before you send

  • Include the relevant guide page or the onboard topic you are asking about.
  • State the question or correction clearly, with useful ship or sailing context only if you are comfortable sharing it.
  • Keep booking references, payment details, passport information and other sensitive personal information out of your message.

Short, practical information is enough for us to understand a guide-related enquiry.

Choose the route that suits the enquiry

Send detailed written feedback through the form or email. If you prefer a call for a non-urgent general enquiry, use the listed phone number.

Send an enquiry [email protected] +61 2 8015 6842